Question 1

Is shipping free?

Accepted Answer

Hell yeah! Here's the catch though. Since I'm just starting out as a small artist, I will only be providing domestic shipping within the United States. I hope to one day extend my reach internationally, but as of now, I hope you can understand the struggles of a small artist trying to figure it all out :P

Question 2

What is the return policy?

Accepted Answer

There is a 30-day grace period to ship and return the item(s) you purchased. If an item is returned within the 30-day time frame, a full refund will be issued. After 30 days, the item will not be eligible for any type of refund.

Sorry to get short and blunt with you. It's just business ;) and I’d like to think we can tell each other anything, so don’t hate me when I say the cost of the return shipment must be paid by the sender.

The item must not be worn excessively, be damaged, or be altered in any way. Return the item with the original packing slip and in the original packaging.

Wrong Address Refund Policy
Shop Madd won’t be responsible for refunding packages if they are sent to incorrect addresses. 
***Please make sure if you are making purchases through PayPal, the address you have registered with your PayPal account matches the address you want the package sent to.

Damaged In Transit Policy
If an item is damaged in transit, please send an email with photos and a short description of your problem to shopmaddness@gmail.com. Use the subject line “transit damage” in your email. You have 2 choices in this case. 
Get a full refund for the unfortunate circumstance
Request a remake of the piece free of charge

*** This must be done within 3 days of receiving the package at your doorstep to be able to file a transit damage claim with Shop Madd.

Question 3

What's the shipping policy?

Accepted Answer

Since I'm just starting out as a small artist, I will only be providing domestic shipping within the United States. I hope to one day extend my reach internationally, but as of now, I hope you can understand the struggles of a small artist trying to figure it all out :P

Wrong Address Refund Policy
Shop Madd won’t be responsible for refunding packages if they are sent to incorrect addresses.

***Please make sure that if you are making purchases through PayPal, the address you have registered with your PayPal account matches the address you want the package sent to.

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MADD

Frequently asked questions

Is shipping free?

What is the return policy?

What's the shipping policy?

claim 15% off below

message MADD

Frequently asked questions

Is shipping free?

What is the return policy?

What's the shipping policy?

claim 15% off below

message
MADD